Please initiate the return or exchange processes within 7 days of receiving the order.

We request you to clearly state the reasons for your return request.

We request you to return the products in their original packaging along with the CLOTH BAGS and PAPER TAGS intact. The returns of the product without these will not be accepted.

Please note that we will NOT accept returns of products that have been used, laundered or customer damaged.

To start your return process, please follow the following Steps:

  • Send us an email at info@infinitex.in  or WhatsApp at +91-6354998879 with an intent to return the product.

Subject line: Return Request || Order ID || Product ID or Product Name

  • We will share a form. Fill it to schedule pick up time, date, and pick up address.
  • Repackage your product using suitable packaging material. Eg: The one you received your parcel in.
  • In certain cases, if needed, we will send you a shipping label. Kindly print it and attach it to the package.
  • Our logistics partner will pick the package from your doorsteps.

Please note that the Face-masks are non-returnable and non-refundable due to hygienic and safety concerns. However, they are eligible for post usage return from the 31st day of product delivery. Please read the post usage return policy for more details on it.

For order returns, we’ll credit the amount within 7 working days of receiving the products back from you.

The refund amount is subject to the condition in which the item is received back and shipping charges.

Except for the case in which the product is received in a damaged condition by you, the shipping cost of return/ exchange will be borne by you in all other cases. The same will be adjusted in the refund amount.

Post two exchange attempts, all return and new shipment costs will be borne by you.

Please note that we do NOT accept returns or refunds for items on sale.

Cancellations 

If you’d like to cancel your order, please send us an email at info@infinitex.in or WhatsApp at +91-6354998879 within 24 hours of placing the order and we’ll sort it out.

Subject Line: Order Cancel Request || Order ID || Product ID or Product Name

For canceled orders, the refund amount will be credited within 7 working days of approval of the cancellation request.

Please note that if the order is cancelled after it has been dispatched, the shipping charges will be adjusted in the refund amount.

Missing Parcels

Please make sure you fill in your correct address when ordering from us.

Unfortunately, we cannot accept responsibility for the wrong address being used with an order.

Email us at info@infinitex.in, if your clothes do not arrive and we’ll get in touch with our courier company to track down the package

Changes to the Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

Note: Please check the post usage return policy in order to return used clothing.